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FAQs

 

Are screws included?
For the switch plates we provide standard black metal screws 6/32" x 1/2".

For the River Rock Knobs we provide 8/32" x 1" screws.

For the Doorbells we include wood screws to match the gold or silver button rim.

 

What is delivery time?
Each order is custom hand crafted, delivery time is currently 6-8 weeks.  Cheese boards and rock knobs usually ship within 1-2 weeks-depending on the size of the order.  We also sell custom-made to order plates on the site as well.

What if I am unsure of color?
Color chips are avavilable upon request, at no charge, just email or phone 802-254-7491. We invite digital photos of the colors, textures or materials you are working with so we can make the best possible match.  You can also describe your color scheme in the notes section upon check-out. 

I see your plates are over-sized can I get them standard or to a specific dimension?
You can have them made to any size.  Below are the measurements of our plates:


Single     3 1/2" x 5 1/4"
Double    5 1/4" x 5 1/4"
Triple      7 3/8" x 5 1/4"
Quad      9 1/8" x 5 1/4"

Or we can make them to your specifications
ALL plates are square-can be turned to fit the other way.
The slate is about 3/16 - 1/4" in thickness

I need a plate that I don't see on the web site-can you make it?
We can make ANY configuration just email with measurements, or include a note upon checkout.

Do you seal your plates or use enhancer?
We use a non-toxic, non-VOC stone sealer to enhance color and protect from fingerprints and stains.  If you want to apply your own enhancer, just let us know.  We can leave natural, too!

 

What do the back of the plates look like?
We route out the back of each plate where the slate may come in contact with screw heads in order to prevent the plate from rocking and so it sits flush on the wall-see below pic:



What are shipping charges and how do you ship?

We ship through USPS-First Class or Priority Mail, so please be sure you have provided us with the correct address.  We are not responsible for additional shipping charges if we weren't given a deliverable address.  Our shipping costs are as follows:

Up to $49.00=$8.00

$49.01-$125.00=$13.00 

$125.01-$225.00=$16.00

$225.01-350.00=$23.00

$350.01-$600.00=$28.00

$600.01-$850.00=$35.00

$850.01-$1,000.00=$50.00

$1,000.01-$1,500.00=$75.00

$1,500.01-$2,000.00=$100.00

$2,000.01 up=$125.00




Shopping cart is set up for US and Canada shipping only.

**CANADA:  Our shopping cart limits the amount we can charge for shipping.  If you placed a VERY large order and live in Canada, it is possible you were not charged enough shipping to cover our costs and insurance.  We reserve the right to send an invoice for additional s&h-we will charge only for the actual shipping and insurance on your package(s).**

Are the plates returnable?

Plates are returnable within 15 days, UNLESS they are custom cut to specs.  

 

I don't like ordering online, can I call in an order?
Sorry, we no longer accept credit cards over the phone.  We do have a secure shopping cart, but if you would like to pay with a check, you can call in your order M-F 9am-5pm at 802-254-7491.  If you don't like using the shopping cart, I can email an invoice you can pay online.  Just call or email!

**Note about colors**
Our Earth and Antique Gray Slate are reclaimed roof slate tiles.  Any marks, lines, or imperfections are purely an effect of the weathering process, and in our eyes, add character and make each piece a one of a kind!